*Throughout March 2025, please allow 5-7 business days for order dispatch*

We currently ship all over Australia and the world!

Domestic Orders (Shipping via Australia Post)

Australia Post Standard Delivery (5 to 7 Business days).

👣 Free Shipping for all Domestic Orders over $85

👣 Orders under $85 will incur a $10 shipping charge.

International Orders (Shipping Via Australia Post)

👣 Flat rate of $15 for all international orders

👣 Australia Post International delivery (14-21 business days).

Please note: once a parcel leaves our warehouse, Heelalujah will not be held responsible for any lost or damaged parcels whilst in transit. Suggested shipping times can only act as a guide and shipping times can vary depending on locations and circumstances. Once a parcel is in the hands of the postal services we have no control (as much as we wish we did) over delivery time frames. 

Please ensure the details provided at checkout are accurate, as Heelalujah cannot be held liable for incorrect deliveries due to input errors. Our shipping providers are trusted services, and as such Heelalujah will not be able to refund or replace orders that have been scanned as delivered.

Postage costs are not able to be refunded for delayed parcels.

Refund Policy

Change of Mind

Unfortunately, due to hygiene reasons, we do not accept returns or exchanges on items for change of mind. Once a parcel has been shipped all orders are final.

Order Changes and Cancellations

If you would like to make a change to your order, please contact our team directly at info@heelalujah.com.au within 2 hours of placing your order with your change request. 

Our team will do their best to accommodate your request.

Please note our warehouse teams work fast and aim to get your parcel dispatched as quickly as possible so sometimes we may not be able to make any changes. 

Once a parcel has been dispatched we are unable to make any changes or cancel your order.

Please note all cancellations carry a 10% restocking fee.

Faulty Products

If you feel the product you have received is faulty, please contact our team directly at info@heelalujah.com.au within 48 hours of your parcel being delivered. 

Please include photos of the item you received and your order number.

Please note a product is considered faulty if there is a breakage or physical fault with the product - not because the product does not meet your expectations.

Please do not dispose of the product, so we can assess your claim. We are unable to assist with items after 48 hours and without a photo of the broken items and/or package.

Please note return postage is the responsibility of the purchaser.

Once a return parcel is received at our warehouse, our team will assess the item and verify whether it qualifies for a replacement or refund.

 Our team will be able to provide you with the next steps via email for getting your faulty item resolved.

Consumer Guarantees 

Our products come with the consumer guarantees found in the Australian Consumer Law which cannot be excluded, including guarantees that the products will be of acceptable quality. The consumer guarantees are not affected by our return policy above.

In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide you with a refund or exchange based on the below:

If we consider that the product has a major failure under the Australian Consumer Law (eg. the product is unsafe, does not fit the description or is not fit for purpose), you can return it and receive your choice of a refund or an exchange

If we consider that the product has a minor failure under the Australian Consumer Law (eg. the product's packaging is cracked but does not affect the safety or use of the product), we will provide you with our choice of a refund or exchange.
Where a product is damaged through misuse, accident or abnormal use,  Australian Consumer Law may not apply, and Heelalujah may choose not to provide a refund, exchange or repair (if applicable).

Please note that different skin types and conditions may react differently to particular products or ingredients. It is essential to closely review ingredients to help identify sensitivities to ingredients - as individual allergies, perceived results or reactions to a specific ingredient as listed may not be considered a product failure under Australian Consumer Law and Heelalujah may choose not to provide a refund, exchange or repair.

Incorrect Products
It is important to us that you receive your parcel as quickly as possible and in good condition. 

If you have received an incorrect product, please reach out to our team directly at info@heelalujah.com.au within 48 hours of the parcel delivery. Please include photos of the item you received and your order number. 

You must include photos of the item and your order number. If you dispose of the product, we will be unable to assess your claim. 

Change of Mind

 Unfortunately due to hygiene reasons we do not accept returns or exchanges on items for change of mind. Once a parcel has been shipped all orders are final.

Order Changes and Cancellations

 If you would like to make a change to your order please reach out to our team directly at info@heelalujah.com.au within 2 hours of placing your order with your change request. 

 Our team will do their best to accommodate your request.

 Please note our warehouse teams work fast and aim to get your parcel dispatched as quickly as possible so sometimes we may not be able to make any changes. 

 Once a parcel has been dispatched we are unable to make any changes or cancel your order.

 Please note all cancellations carry a 10% restocking fee.

 Faulty Products

 If you feel the product you have received is faulty, please reach out to our team directly at info@heelalujah.com.au within 48 hours of your parcel being delivered. 

 Please include photos of the item you received and your order number.

Please note a product is considered faulty if there is a breakage or physical fault with the product - not because the product does not meet your expectations.

Please do not dispose of the product, so we can assess your claim. We are unable to assist with items after 48 hours and without a photo of the broken items and/or package.

 Please note return postage is the responsibility of the purchaser.

 Once a return parcel is received at our warehouse our team will assess the item and will verify if your item qualifies for a replacement or refund.

 Our team will be able to provide you with the next steps via email for getting your faulty item resolved.

Consumer Guarantees

 Our products come with the consumer guarantees found in the Australian Consumer Law which cannot be excluded, including guarantees that the products will be of acceptable quality. The consumer guarantees are not affected by our return policy above.

 In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide you with a refund or exchange based on the below:

• If we consider that the product has a major failure under the Australian Consumer Law (eg. the product is unsafe, does not fit the description or is not fit for purpose), you can return it and receive your choice of a refund or an exchange
• If we consider that the product has a minor failure under the Australian Consumer Law (eg. the product's packaging is cracked but does not affect the safety or use of the product), we will provide you with our choice of a refund or exchange.

Where a product is damaged through misuse, accident or abnormal use,  Australian Consumer Law may not apply, and Heelalujah may choose not to provide a refund, exchange or repair (if applicable).

Please note that different skin types and conditions may react differently to particular products or ingredients. It is essential to closely review ingredients to help identify sensitivities to ingredients - as individual allergies, perceived results or reactions to a specific ingredient as listed may not be considered a product failure under Australian Consumer Law and Heelalujah may choose not to provide a refund, exchange or repair.

Incorrect Products

It is important to us that you receive your parcel as quickly as possible and in good condition. 

If you have received an incorrect product, please reach out to our team directly at info@heelalujah.com.au within 48 hours of the parcel delivery. Please include photos of the item you received and your order number. 

You must include photos of the item and your order number. If you dispose of the product, we will be unable to assess your claim.